Returns can be made by contacting our Customer Service team.
Our team will guide you through the return process and provide the necessary instructions.

You can reach us through:

WhatsApp: 01011453350
Email: aldo.cs@rasport.com.eg
Facebook: https://web.facebook.com/ALDOEgypt/

Please make sure to provide your order number, item details, and reason for return when contacting us.
Items must be unworn, unused, and in their original packaging.

If you want to return, we will send a courier to take the returned item from you to return back to the store first after that we will send a request to the finance team to start proceed your refund request if you paid in cash we will ma a bank transfer so, we will take your bank account details and if you paid in visa we will send your refund to the same card that you paid with
Please note that the refund process takes from 10 to 14 working days.

In case of return/ refund requests, kindly be aware that shipping fees will be imposed.
. Please note that we need your confirmation to start proceed on your request!
Please note that the item must be in its original case with the original sales receipt

Once your return request is approved and processed, refunds are issued as follows:

• Credit/Debit Cards: 10–14 business days depending on your bank.
  
• Installment providers (ValU – Halan – Sympl – Souhoola – Premium Card – Klivvr): Refund timing depends on each provider’s policy.
  
• Cash on Delivery: The refund will be transferred to a bank account.

Please note that if you want to exchange, we will send a courier to you to take the returned item from you first to return it to the store in 2 working days then the exchanged one will be out for delivery and deliver from 3 to 4 days.
The courier will contact with you in 2 working days.
In case of Any Exchange requests, kindly be aware that shipping fees will be imposed.

The following items are not eligible for return or refund:

• Items that have been worn, used, altered, or damaged after delivery.
• Hair accessories.
• Socks that have been opened or used.
• Shoe care products.

To be eligible for return, items must be in their original condition, unused, unworn, in the original packaging, and with all tags attached as received.

Orders are typically delivered within 2–5 business days from the date of order confirmation. Delivery times may vary during promotions, public holidays, or peak seasons.

If your order is shipped in more than one shipment, our customer service team will contact you to inform you accordingly. No additional shipping fees will be charged.

Delivery is available on Fridays and official holidays.

If you select same-day delivery, your order must be placed before 12:00 PM to be delivered on the same day.
For next-day delivery, orders can be placed at any time during the day.

All orders are shipped through trusted courier partners to ensure safe and timely delivery.

You can track your order using the tracking link sent to your email, by entering your order number and the phone number used at checkout, or by contacting customer service.

• Full name
• Phone number
• Email address
• Full delivery address (Governorate, area, street name, building number, apartment number if applicable)
  

If you have an alternative address, please make sure to add it in the designated address field.

If you need to change your address after placing the order, please contact customer service as soon as possible.

Please ensure that all information provided is accurate to avoid any delivery delays.

If you entered an incorrect shipping address, please contact customer service as soon as possible to attempt updating the address before the order is shipped.

Once your order is confirmed, it cannot be canceled or modified unless it has not yet been handed over to the courier.

If the order has not been shipped, our customer service team may assist you in modifying the order or adding the requested items.

If the order has already been shipped, it cannot be modified or updated. In this case, you may place a new order.

If you are not satisfied with your purchase, you may refer to our Return Policy in accordance with the applicable terms and conditions.

If your card is not being accepted, please ensure:

• The card number is entered correctly
• The expiry date and CVV are accurate
• Sufficient funds are available

If the issue persists, please contact your bank or try an alternative payment method.

Once your return request is approved and processed, refunds are issued as follows:

• Credit/Debit Cards: 10–14 business days depending on your bank.
• Installment providers (ValU – Halan – Sympl – Souhoola – Premium Card – Klivvr): Refund timing depends on each provider’s policy.
• Cash on Delivery: The refund will be transferred to a bank account after completing the refund process.

Please note that the time required for the amount to reflect in your account may vary depending on your bank or payment provider.

If you were charged but did not receive an order confirmation email, please:

• Check your inbox as well as your spam/junk folder.
• Ensure the email address entered at checkout was correct and free of errors.

In some cases, the charge may appear as a pending transaction and will be automatically reversed within a few business days if the order was not successfully confirmed.

If you still do not receive confirmation, please contact customer service and provide the phone number used for the order or a screenshot of the payment confirmation so our team can investigate promptly.

You can refer to our Size Guide available on each product page to view detailed measurements and size conversions.
Please review the size chart carefully before placing your order to ensure the correct fit.

You can refer to our Size Guide available on each product page to view detailed measurements and size conversions.
Please review the size chart carefully before placing your order to ensure the correct fit.

We use an array of different skins, tanning methods, and treatments to distinguish various types of leather for every occasion. Should you need more information on a particular style, don't hesitate to chat with us and we'll find out every detail you desire.

We use a variety of materials in the production of our shoes and accessories, including genuine leather, synthetic materials, fabrics, and other materials depending on the product design.
Material details are clearly listed on each product page.
For any additional inquiries, please contact customer service for further assistance.

To help prevent the natural wear of platinum and gold plated jewelry, follow these simple tips:

• Seal and store in an airtight plastic bag, separate from other metals.
• Avoid storing in humid places like the bathroom.
• Keep jewelry dry.
• Avoid contact with water, body lotions, creams or perfume.